1. Introduction
At Kisaza Tours, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, or book a safari with us. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
We may collect and process the following types of information about you:
- Personal Identifiers: Name, email address, phone number, passport details (necessary for booking national park permits and flights), and billing address.
- Travel Details: Booking requests, itinerary preferences, accommodation choices, medical conditions, and dietary requirements relevant to your safari.
- Technical Data: IP address, browser type, operating system, and details about your visits to our website.
3. How We Use Your Information
We use the information we collect to provide you with the best possible service, including:
- Processing and confirming your tour bookings, hotel reservations, and park permits.
- Sending you quotes, booking invoices, and itinerary updates.
- Responding to your inquiries and providing customer support.
- Complying with legal and regulatory obligations in Tanzania.
4. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. However, to complete your bookings, we must share relevant details with:
- Partners & Suppliers: Local lodges, hotels, transport providers, and local airlines.
- Park Authorities: Government agencies like TANAPA (Tanzania National Parks) and NCAA (Ngorongoro Conservation Area Authority) for tour permits.
5. Data Security
We implement secure technological and administrative measures to protect your personal information from unauthorized access, alteration, or disclosure. Passport and payment details are handled via secure channels and stored only as long as necessary to complete your travel arrangements.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or ask for the deletion of your personal information (subject to legal or booking obligations).
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
Email: info@kisazatours.com
Address: Moshi, Tanzania